Dear Intercultool User!
If the user name and e-mail matches with the existing data in our database, we have sent the new password to the e-mail address specified by you. In this case you have to receive the new password in few minutes (half an hour, maximum).
If the password does not arrive, the user name and e-mail pair you specified does not exist in our database. If you are sure that you have registered into our system, please check the user name and e-mail addess.
For the security of your data, we recommend you to change the password upon your first login. If you do so, please consider choosing a safe password.